FAQ - Frequently Asked Questions
What does Ausmodshop do?
Ausmodshop Pty Ltd (ABN 46 640 938 478) is an Australian owned, located, and operated manufacturer and distributor of high quality eSports products and accessories. With a focus on quality products, excellent customer service, and fast order processing, we are here to support the Australia, New Zealand, Oceanic, and International gaming community!
Where are you located?
Our warehouse and all of our stock is located in Perth, Western Australia, Australia.
What are your business hours?
We are open weekdays 9AM-5PM (this does not include weekends and WA public holidays).
Orders Placed before 3PM AEST (1PM AWST) ship same day!* (does not include weekends or public holidays)
We are not open on weekends so support emails and orders placed after Friday afternoon will be answered/processed on Monday (or next business day).
Do you accept change of mind returns?
Unfortunately we do not accept change of mind returns/refunds once the product packaging has been opened or the factory seals have been broken. Once opened, the item is considered used and can no longer be resold as new. Understandably, we want to ensure that every customer receives a brand-new, unopened product, and this policy helps us uphold that standard.
We may, at our discretion, accept change of mind returns under the following conditions: Within 30 days of purchase, the item must be in the same condition as when received, unworn/unused, in its original packaging, with all factory seals intact. Please note that a 10% restocking fee will apply.
Do your products have a warranty?
We honour the manufacturer's warranty provided with many of the products we sell. Warranty claims are evaluated on a case-by-case basis. To qualify for a repair or replacement under warranty, the product must meet the criteria outlined in the manufacturer's warranty terms and conditions.
Can I pickup my order?
Unfortunately we are an online only store and cannot cater for any pickup orders
How long does order processing take?
We strive (but do not guarantee) to ship all orders placed before 3PM AEST same-day* on business days. We do not operate on weekends.
*Unless your order contains a custom/modded product where build time is shown on the product page.(excluding weekends and public holidays)
How much is shipping?
Shipping is based on weight, shipping location, and cubic size. You can use the shipping estimator on the cart page or during checkout to get the exact shipping price for your order.
International shipping is available and calculated after you enter your address during checkout.
Note: shipping transit times are not guaranteed and no refunds are provided for late shipments
Can I track my order?
Yes all our shipping options come with a tracking number that will be emailed to you.
What payment options are available?
We accept all credit and debit cards, Paypal, Afterpay, Apple Pay, Google Pay.
(To use Afterpay please leave store currency in AUD Australian Dollars)
Paracord Mouse Cables FAQ
Do your paracord cables support my mouse?
See our compatibility list here. If your mouse isn't listed just send us a message using the contact us page!
What do I get?
You will receive a paracord specific to to the length and colour you chose with a black USB-A connector on one end and a JST connector to match your mouse brand/model on the other. The cable also comes with 2 black pieces of heat shrink and one clear piece of heat shrink ready for install.
What internal wires do you use?
We use the highest quality German manufactured PVC 30AWG 0.05mm² 51 strand class 6 flexibility bare copper wires. (each Paracord contains 4 of these wires)
What is Class 6 Flexibility?
Class 6 flexibility is defined under the IEC 60228 standard on conductors of insulated cables as the most flexible conductor obtainable.
Do you do Micro USB and USB-C cables?
Yes we can make any of our paracord cables with a Micro USB connector or USB-C connector. Expand the paracord option in our menu to choose between these cables.