Welcome to the Ausmodshop FAQ. If you can't find the answer you're looking for, our support team is always happy to help!
We pride ourselves on fast dispatch and process orders throughout the day from our warehouse in Perth, Western Australia.
Orders placed before 3:00 PM AEST / 1:00 PM AWST on a business day are picked, packed, and dispatched the same day. Orders placed after the cut-off time will be dispatched on the next business day.
Orders are shipped Monday to Friday, excluding public holidays.
Delivery times vary depending on your location and the shipping method selected at checkout.
We offer several shipping options within Australia so you can choose the service that best suits your needs:
| Shipping Method | Typical Transit Time* |
|---|---|
| Australia Post Standard | 5–10 business days |
| Australia Post Express | 2–4 business days |
| StarTrack Premium | 1–3 business days |
Australia Post Standard is our most economical shipping option and is suitable for customers who are not in a hurry.
Australia Post Express offers faster delivery to most metropolitan areas and is a good middle ground between speed and cost.
StarTrack Premium is our fastest shipping service and is recommended for customers who want the quickest possible delivery.
* Transit times are estimates provided by the carrier and are not guaranteed. Delivery times may vary depending on your location, weather events, peak periods, and other factors outside our control.
International delivery times vary by destination and will be displayed at checkout where available.
All orders are dispatched from our warehouse in Perth, Western Australia.
Yes. We ship to most countries worldwide.
Delivery times vary depending on the destination country and shipping service selected at checkout.
For customers in the United States, all applicable import duties and taxes are prepaid by us, meaning you will not be required to pay any additional customs charges when your order arrives.
For customers in other countries, import duties, taxes, customs fees, and other charges imposed by local authorities may apply and are the responsibility of the recipient. As these charges vary by country, we recommend checking with your local customs authority if you are unsure.
All international orders include tracking so you can follow your parcel's journey from dispatch through to delivery.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link.
Not necessarily.
Tracking updates can occasionally take 24–72 hours to appear after dispatch. It is also common for parcels to travel between sorting facilities without receiving scans at every location.
If your tracking has not updated for an extended period, please contact us and we'll be happy to investigate.
Possibly.
If your order has not yet been packed or dispatched, we are able to update the address. Once a parcel has been shipped, address changes are often no longer possible.
Please contact us as soon as possible if you need to make a change.
No. Ausmodshop is an online-only retailer and does not offer local pickup or in-store shopping.
We accept change-of-mind returns for eligible products provided they are returned in brand-new, unopened condition with all original packaging and factory seals intact.
Products that have been opened, used, installed, modified, or damaged are not eligible for return as they can no longer be sold as new.
If the item remains unopened and in brand-new condition, please contact us as soon as possible and we'll advise whether a return can be arranged.
Unless the return relates to a warranty issue, incorrect item supplied, or another error on our part, return shipping costs are the responsibility of the customer.
Refunds are typically processed within 1–3 business days of the returned item being received and inspected.
Depending on your payment provider, it may take additional time for the funds to appear in your account.
Simply contact our support team with:
Our technicians will review the information and advise on the next steps.
Warranty coverage generally includes manufacturing defects, material defects, and hardware failures that occur during normal use.
Coverage varies between manufacturers and products.
Warranty coverage generally does not include:
Yes. We source products directly from manufacturers, authorised distributors, or approved regional partners.
Yes. All products sold by Ausmodshop are brand new unless explicitly stated otherwise.
The ideal skate depends on your preferred glide characteristics and mousepad surface.
Generally:
If you're unsure, contact our team and we'll happily provide a recommendation.
Installing aftermarket skates does not automatically void warranty coverage.
However, any damage caused during installation or removal may not be covered.
Replacement intervals vary significantly depending on:
Many users replace skates anywhere from several months to several years after installation.
Most modern gaming mice work exceptionally well on glass mousepads.
However, glass surfaces generally increase skate wear compared to cloth mousepads, and some users may prefer control-focused cloth surfaces instead.
We accept a range of payment methods, including:
In rare cases, we may request evidence that the purchaser is the authorised cardholder.
This helps prevent unauthorised transactions and protects customers from card fraud.
Pre-orders allow you to reserve stock before it arrives.
Estimated arrival dates are provided based on information supplied by manufacturers and distributors.
Yes. Estimated arrival dates are subject to change due to manufacturing schedules, freight delays, customs processing, and other factors outside our control.
In most cases, yes. Please contact our support team and we'll advise the available options.
Unless otherwise stated, orders containing pre-order items are generally held and shipped together once all items are available.
Founded in Perth, Western Australia, Ausmodshop is a proudly Australian-owned online retailer specialising in enthusiast gaming peripherals and accessories.
We focus on carefully selected products from leading global brands and are passionate about providing exceptional service, fast dispatch, and expert product knowledge.
You can contact our support team via our Contact Us page.
We aim to respond to all enquiries as quickly as possible during normal business hours.
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